Privacy Policy

Last updated: 12 August 2026

This Privacy Policy explains how MCA Consulting Limited ("we", "us", "our") collects, uses, and protects information when you visit mcazambia.com or contact us through this website. We are committed to handling your information responsibly and in line with the Data Protection Act No. 3 of 2021 of Zambia and, where it applies, the EU General Data Protection Regulation (GDPR).

Who we are

MCA Consulting Limited is the data controller for information collected through this website. We are registered with the Office of the Data Protection Commissioner of Zambia.

• Office: 4th Bishop Street, Kabulonga, Lusaka, Zambia
• Email: accounting@mcazambia.com

The information we collect

Website analytics

We use Cloudflare Web Analytics to understand, in aggregate, how our website is used. This is a privacy-first tool that does not use cookies and does not track you across other websites. It records anonymous, aggregated information such as which pages are viewed, the website that referred you, your approximate country, and your general device type. It uses your IP address only momentarily to estimate your country and does not store your IP address or build any profile that could identify you. We cannot identify individual visitors from this data.

Information you send us

If you complete our contact form, we collect the details you provide: your name, your organisation, your email address, your phone number, and your message. We use these only to respond to your enquiry and to keep a record of our correspondence. Your submission is delivered to us by email through a form-processing service (see "Who we share information with" below).

The location map

Our contact page can display an interactive Google map of our office. To protect your privacy, this map does not load automatically. It loads only if you click "Show our location on Google Maps". If you choose to load it, Google may set cookies and receive your IP address under Google's own Privacy Policy. If you never click to load the map, no information is shared with Google.

Cookies

This website does not set any cookies for analytics, advertising, or tracking. Because we use cookieless analytics, there is nothing for you to accept or reject, which is why you will not see a cookie banner. The only cookies that could be set are Google's, and only if you actively choose to load the location map described above.

Why we are allowed to use your information

Under the GDPR and Zambia's Data Protection Act, our lawful bases for processing are:

• Our legitimate interests in running, securing, and improving our website, using anonymous, aggregated analytics that do not identify you.
• Taking steps at your request when you contact us, so that we can respond to your enquiry.

Who we share information with

We do not sell your information. We use a small number of trusted service providers who process information on our behalf:

• Cloudflare hosts this website and provides the cookieless analytics described above.
• Web3Forms processes contact-form submissions and delivers them to us by email.
• Microsoft provides the email service (Outlook) that receives your enquiry.
• Google provides the location map, and receives data only if you choose to load it.

International transfers

Some of these providers process information on servers outside Zambia, including in the European Union and the United States. Where information is transferred internationally, we rely on the safeguards and contractual protections these providers put in place to keep it protected to a standard consistent with Zambian and EU data protection law.

How long we keep information

• Analytics: retained by Cloudflare for a limited period (currently up to around six months) in aggregate form only.
• Contact enquiries: kept only as long as needed to deal with your request and to maintain a reasonable business record, after which they are deleted.

Your rights

You have the right to ask us to:

• access the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your information, or restrict or object to how we use it;
• receive a copy of the information you gave us in a portable format; and
• withdraw any consent you have given, at any time.

To exercise any of these rights, email us at accounting@mcazambia.com. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner of Zambia, or, if you are in the European Union, with your local data protection authority.

Children

This website is intended for businesses and organisations and is not directed at children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please email accounting@mcazambia.com or write to us at 4th Bishop Street, Kabulonga, Lusaka, Zambia.